- #Microsoft outlook not connecting to office 365 how to#
- #Microsoft outlook not connecting to office 365 android#
- #Microsoft outlook not connecting to office 365 Offline#
The challenge (I would not say problem as it has a workaround) is that when you have entered your credentials as I mentioned above and Outlook opens, you will notice it shows your domain like instead of Do you see what happened here? Your credentials were accepted, but it took you to your Office 365 mailbox and not your on-premises Exchange 2016 mailbox.
Outlook defaults to Microsoft 365 version: Wrong domain Logging into Outlook on the Web (also known as OWA), I get the login page (shown below) and can log in fine without an error. Not complicated at all, right? Externally everything is resolvable and I can set up my mobile device with my Exchange 2016 account and all works fine. In DNS, I have my auto-discover record defined to point to my on-premises Exchange 2016 servers and all my URLs are defined to use. Is Outlook connected without error? Let’s dive deeper, using my domain as an example, which is “.” And you should be prompted for your auto-discover information - accept it, and then your mailbox opens and sets up for the first time and all your mail downloads.
When you launch your Outlook client, whether it is Office 2016 or 2019 or the Office 365 version of Outlook, you are prompted for your credentials, which is normal when you set up an account. Well, in the case where you have this kind of setup, it can cause some disruption in setting up Outlook client profiles when Outlook defaults to the Microsoft 365 version.Īre you wondering what I am talking about? Let me explain. You would assume that everything should work right. Still need help? Go to Microsoft Community.Many organizations today have on-premises Exchange 2016 or Exchange 2019 servers that have a hybrid connection to Microsoft 365, or, as it used to be called, Office 365. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Tools and Diagnostics wiki articles in the Microsoft 365 Community
#Microsoft outlook not connecting to office 365 android#
#Microsoft outlook not connecting to office 365 how to#
#Microsoft outlook not connecting to office 365 Offline#
2429946 How to troubleshoot the Outlook Offline Address Book in a Microsoft 365 environment.2427141 You can't find a user in the offline address book in Microsoft 365.2404385 Outlook can't set up a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Microsoft 365.2646504 How to remove automappping for a shared mailbox in Microsoft 365Īuto Account Setup fails in Microsoft 365.2441551 Outlook performance is slow in the Microsoft 365 environment.2413813 How to troubleshoot issues in which Outlook 2007 or Outlook 2010 crashes or stops responding (hangs) when it's used with Microsoft 365.Fix your Outlook email connection by repairing your profile.Cannot connect to Exchange Online by using Outlook This article contains links to technical resources and support information for troubleshooting Microsoft Outlook connectivity and mobile device connectivity in Microsoft 365.
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